Returns & Refunds
Easy Support for a Better Shopping Experience π
At gsonxhlawhβ’, your satisfaction is important to us. We want every order to arrive as expected and every shopping experience to feel simple, fair, and reliable.
This policy explains how returns, exchanges, and refunds are handled through Turbo Air Inc.
1. Return Window π¦
We accept eligible return requests within 30 days after your order is delivered.
To qualify for a return, the item should be:
β Unused and in its original condition
β Returned with original packaging, accessories, and tags if applicable
β Accompanied by proof of purchase, such as an order confirmation or receipt
Items that are used, damaged by the customer, missing parts, or returned without required order information may not be accepted.
2. How to Request a Return π©
To begin a return, please contact us first:
Email: service@wohgru.com
Phone: (800) 627-0032
When contacting us, please include:
β’ Your order number
β’ The email address used at checkout
β’ The item you would like to return
β’ A short reason for the return
β’ Photos if the item arrived damaged or incorrect
Once your request is reviewed and approved, we will provide return instructions, including where and how to send the item.
β οΈ Please do not send items back without return authorization. Returns sent without approval may not be processed.
3. Damaged, Defective, or Wrong Items π οΈ
Please inspect your package as soon as it arrives.
If your order is damaged, defective, missing parts, or different from what you purchased, contact us as soon as possible at:
Our team will review the issue and help arrange an appropriate solution, which may include a replacement, return, or refund depending on the situation.
4. Items That May Not Be Returned π«
Some products may be excluded from returns for safety, hygiene, or promotional reasons.
Non-returnable items may include:
β’ Used or opened items that cannot be resold
β’ Customized or personalized products
β’ Gift cards
β’ Final sale, clearance, or promotional items
β’ Perishable goods, food, or beverage-related items if applicable
If you are unsure whether your item qualifies, please contact us before starting a return.
5. Exchanges π
For the fastest exchange process, we recommend:
- Contacting us to request a return for the original item
- Waiting for return approval and instructions
- Placing a new order for the replacement item
This helps ensure the item you want is available and can be processed more quickly.
6. EU Customer Return Rights π
For eligible orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of receiving it.
To qualify, the item must be:
β Unused
β In original condition
β Returned with original packaging
β Supported by proof of purchase
This right may apply in addition to our standard 30-day return policy.
7. Refund Processing π³
After we receive your return, the item will be inspected.
If the return is approved:
β’ Refunds will be issued to the original payment method
β’ Processing may take up to 10 business days after approval
β’ Your bank or card provider may require additional time to post the refund
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
8. Return Shipping & Return Address π·οΈ
A return authorization or approved return instruction is required before sending any product back.
Return Address:
Turbo Air Inc.
4184 E Conant St
Long Beach, CA 90808
United States
Please make sure your return package is securely packed and includes the required order information.
Thank you for shopping withΒ gsonxhlawhβ’. We appreciate your trust and are committed to providing a simple, supportive, and dependable shopping experience. β¨